Coordinator (Quality and Patient Safety)

Introduction

The Aga Khan University Hospital (AKUH) is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 Off-Campus Hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

Responsibilities You will be responsible to:

• assist hospital’s leadership in effectively executing the hospital’s Quality Improvement & Patient Safety Plan
• organize and coordinate the monthly Quality Improvement and Patient Safety (QIPS) meetings
• coordinate and execute all tasks related to QIPS plans and actions emerging from QIPS meetings
• assist and facilitate hospital’s clinical and managerial departments in selecting and organizing quality indicators
• manage and coordinate the hospital’s incident reporting, risk management and complaints handling processes
• facilitate hospital’s clinical and non-clinical departments for internal and external audits
• ensure compliance to applicable quality standards including ISO 9001: 2015 and SafeCare Certifications
• deliver education and training sessions related to all applicable topics of Quality, Patient Safety, Risk Management and applicable quality standards
• assist hospital’s leadership in coordinating medical staff credentialing and privileging processes
• facilitate hospital departments in conducting Quality Improvement projects.

Requirements You should have:

• a Bachelor’s degree, preferably in relevant field and possess professional certification in Quality Management, Patient Safety or Risk Management
• at least two years of postgraduate experience in reputed healthcare organizations
• good competency in data management and analysis
• ability to break down concrete issues into parts and synthesize succinctly along with collecting and analyzing information from a variety of appropriate sources
• ability to identify client needs and expectations and responds to requests efficiently and effectively while takes action beyond explicit requests within established service standards
• ability to listen actively and objectively without interrupting and present appropriate information in a clear and concise manner, both orally and in writing
• ability to recognize and act on present issues as well as offer ideas to address those
• resilience to cope-up with work pressure and ability to effectively work independently as well as in teams
• good command over the use of computers possess excellent interpersonal skills.

To Apply

You should send your detailed CV by email to human.resources@aku.edu and mention "10014369" in the line.

Only shortlisted candidates will be contacted

Applications should be submitted latest by May 19, 2024