Customer Success Specialist - Email / Chat

Overview

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

Responsibilities

• Assist customers with their items purchased through the e-commerce website
• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
• Maintain swift responses to customers through email and/or chat
• Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
• Document each customer query as well as the resulting solution
• Provide alternatives to products/items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing resolutions
• Stay up to date with the latest updates on system information and process changes
• Able to deal with objections and handle customer pushbacks

Why Start Your Career At ibex.?

We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!What Makes You A Good Fit For This Job?This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

What We Seek in You:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure

Job Requirements:

• O Levels/Matric or above
• Excellent Written and Verbal English communication
• Must have at least 40 WPM
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Learning and Takeaway:Here @ ibex. we will help build you!

• Unlimited exposure.
• A chance to polish your skills.
• A great learning environment.
• Ample experience to build a future path for yourself.
• An opportunity to operate with a highly trained and diversified network of people.

If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!

Perks of being an ibexian:

• Medical Insurance & OPD
• Provident Fund
• Leave Encashment
• Annual leaves
• On job training
• Two days off in a week
• Ergonomic furniture and infrastructure
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility
• Employee Appreciation programs

We hire great people that do great work and are deserving of appreciation and rewards. But this has nothing to do with your past experience and credentials. The only thing that matters to us is the work youll do with us, and the value youll add to our team.

What You Can Expect After Applying?

Once youve applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening.

Job Type: Full-time

Salary: Rs90,000.00 per month