Senior Implementation Specialist

• Collaborate closely with the Project Manager and Customer Success Manager to ensure the appropriate configuration and deployment of the product/application.
• Review client specifications and provide recommendations where applicable.
• Analyze customer requirements and data in order to recommend and setup appropriate configuration settings and workflow, migrate customer data, document reporting requirements, and create documentation and training materials.
• Engage with clients as requested, facilitate discussions, and support project delivery. This will include making & reviewing recommendations, answering functional & technical questions, discussing customer data and how this data will be mapped and loaded into the software, and supporting the customer during UAT, and providing ad-hoc and scheduled training as needed.

• Work closely with and be the liaison with Development, QA, and BI teams on prioritization and delivery of client questions, bugs, and enhancements requests.
• Provide training and end-user support to the client during and after the implementation process.
• Lead the discussion with the client on how their data will be migrated into the new solution.
• Assist in the transition process from implementation to go-live.
• Support client’s post-production as a tier-two support lead, including answering customer-specific questions, troubleshooting bugs and defects, documenting functional enhancements and handling reporting requests.
• Achieve desired Net Promoter Score (NPS) and Service Level Agreement (SLA) results.

• Determine customized reporting needs, document report functional requirements and perform testing on those customized reports prior to delivery for quality and functional acceptance.
• Investigate and troubleshoot problems during and after implementation.
• Draft and understand technical documents such as Functional Requirements Specifications and Statements of Work.
• A plus would be the ability to utilize ETL tools to extract, transform, and load data as part of the data migration process.

• Develop and execute User Acceptance Testing (UAT) test cases and perform functional QA as well as troubleshoot issues reported by customers.
• Experience with Jira administrative/configuration will be an added plus.

• Must have at least 5+ years of experience working with international customers.
• Comprehensive understanding of implementation project schedules (GANTT charts) and implementing SaaS-based products in a B2B environment.
• Educational background in Finance or work experience in the Banking/Fintech industry is a plus.
• Experience in drafting/understanding technical documents like Functional Requirements Specifications and Statements of Work.
• Must be technically proficient and have experience in configuring software applications and customer migrating data.
• Hands-on experience in building UAT test cases and performing functional QA is a plus.
• Experience with ETL processes and tools such as Power BI, Python, or Talend is a plus.
• Experience with building reports and dashboards using Power BI is a strong plus.

• Must be able to work in US hours (3:00 PM to 12:00 AM Pakistan Time).
• Dependable, enthusiastic, motivated, and a team player.
• Ability to work independently and in time-sensitive environments.
• Excellent communication and interpersonal skills.
• Highly organized and detail-oriented.
• Strong problem-solving skills.
• Ability to learn new tools quickly.

Send us your resume at careers@360factors.com mentioning the position in subject line.