Coordination Executive (Quality Assurance, Call Center, BPO, Order Processing)

Coordination Executive (B2C Telesales Campaign)

About Us:

At Oqitor Telecommunications Inc., we’re committed to delivering exceptional communication solutions to our valued customers. As a Coordination Executive in our B2C telesales campaign, you’ll play a critical role in ensuring top-notch sales interactions and efficient order processing.

Role Overview:

As a Coordination Executive, you’ll be the bridge between our sales representatives and successful customer interactions. Your responsibilities will span quality assurance, order handling, and maintaining a seamless sales process. Join us if you’re passionate about optimizing sales performance and enhancing customer satisfaction.

Responsibilities:

1. Quality Assurance for Sales Executives/Representatives:

• Performance Evaluation:
• Monitor both outbound and inbound sales calls made by our representatives.
• Evaluate call quality, adherence to scripts, and overall professionalism.
• Provide constructive feedback to enhance sales techniques and customer interactions.
• Key Metrics Assessment:
• Measure KPIs related to telesales success:
• Conversion rates
• Average order value
• Call duration
• Lead-to-opportunity ratio
• Customer satisfaction scores
• Sales Script Compliance:
• Ensure representatives follow approved scripts and handle objections effectively.
• Identify areas for improvement and coach team members accordingly.

2. Order Processing:

• Efficient Order Handling:
• Process customer orders promptly and accurately.
• Collaborate with logistics and inventory teams to fulfill orders seamlessly.
• Order Verification:
• Verify order details, including product specifications, pricing, and shipping information.
• Address any discrepancies promptly to maintain customer satisfaction.
• Documentation:
• Maintain accurate records of order processing activities.

Requirements:

• Telesales Experience:
• Prior experience in telesales or call center sales.
• Familiarity with B2C sales processes.

Attention to Detail:

• Meticulously handle order details and maintain data accuracy.

Communication Skills:

• Excellent verbal communication and active listening.

Sales Acumen:

• Understand sales techniques, objection handling, and closing strategies.

Team Player:

• Collaborate effectively with cross-functional teams.

Analytical Mindset:

• Comfortable analyzing sales data and identifying trends.

Why Join Oqitor Telecommunications Inc.?

• Competitive salary range: 100,000 PKR to 120,000 PKR.
• Opportunity to impact sales performance and customer satisfaction.
• Be part of a forward-thinking company shaping the future of communication.

Apply Now:

Ready to contribute to our B2C telesales success? Apply today and join our dynamic team at Oqitor Telecommunications Inc.

When asked "How soon you can join us?", please also write "Pizza" in the answer, so we can know you have gone through the job description, and truly pay an attention to detail.

Excited to have you onboarded with us soon dear candidate!

Job Types: Full-time, Contract
Contract length: 12 months

Salary: Rs90,000.00 - Rs120,000.00 per month

Application Question(s):

• How soon can you join us, and what is your experience?

Experience:

• Quality Assurance: 2 years (Preferred)

Language:

• English (Required)

Ability to Commute:

• Lahore (Preferred)

Ability to Relocate:

• Lahore: Relocate before starting work (Required)

Willingness to travel:

• 100% (Preferred)