Packet Core Support Engineer

About this opportunity

We are now looking for a Packet Core Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

What you will do

• Customer Issue handling for fault isolation and timely resolution
• Handling of dedicated support including Emergency/critical situations
• Drive and conclude the Root Cause analysis
• Working with Customer operations team during potential activities including update/upgrade and new deployments
• Assisting Service Delivery Manager during Operational governance meetings
• Knowledge transfer, documentation and information sharing

You will bring

• Min. bachelor’s degree in engineering or equivalent
• Domain experience: (Packet core) at least 7-8 years.
• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)
• Very good understanding of Cloud technology and infrastructure Knowledge
• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)
• Excellent IP background
• MPBN Knowledge
• Very good knowledge of Linux
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people
• Additional Requirements
• Excellent social and interpersonal skills
• Responsive and result oriented.
• You will be perseverant, as well as open minded, with a passion to win.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_

Encouraging a diverse an inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Madagascar (MG) || Antananarivo

Job details: Support Engineer