Counselor, Patient Welfare

Introduction

The Aga Khan University Hospital (AKUH) is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 Off-Campus Hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing. The hospital provides Welfare/Zakat support to those patients who are in financial need and eligible as per defined criteria.

Responsibilities You are expected to evaluate patients applying for welfare/Behbud (Zakat) as to their eligibility for Welfare/Behbud assistance and grant welfare/Behbud or recommend to the Patient Welfare Manager/Assistant Manager the amount of assistance for those who qualify. Specifically, you will be responsible to:

• assess Welfare/Behbud applicants’ eligibility for assistance in their medical treatment expenses at AKUH, as per the Hospital Welfare Policies and Procedures, by interviewing the patients and their families, verifying their information through documents, and undertaking an investigation
• approve welfare support based on the authority matrix or recommend to the senior manager/manager/assistant manager as per the Welfare policies and procedures based on the patient’s economic status, cost of treatment, and availability of welfare funds
• coordinate with attending physicians, families, and finance team on an ongoing basis regarding the prognosis, future treatment, cost, etc. Ensuring that hospitalization costs remain within original estimates and discuss the department manager when variances occur
• prepare reports and enter decisions
• any other task assigned by the department head/Administrator, Off-Campus Hospital.

Requirements You should have:

• bachelor’s degree in social sciences or any other related discipline
• minimum two years of experience with an NGO or social welfare organization
• a good judge of character, a good communicator, and a team player
• ability to handle stressful situations
• good interpersonal, analytical, and decision-making skills
• knowledge of medical terminologies, regional languages, and demography would be an advantage
• computer skills (knowledge of computerized billing / financial system)
• good Sharia knowledge of Zakat.

To Apply

You should send your detailed CV by email to human.resources@aku.edu and mention “10012704” in the subject line.

Only shortlisted candidates will be notified.

Applications should be submitted latest by June 24, 2024