Retail Operations (Telco)

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.

About This Role

As a Retail Operations, you will be part of the Singapore Growth team and play a pivotal role in ensuring the efficiency and effectiveness of our retail sales operations processes. This will report into a Channel Manager based in Singapore. This position offers remote working in Pakistan.

You will be responsible for maintaining and updating sales records, customer databases, and relevant documentation. Your analytical skills will be put to use as you track sales performance metrics, generate reports, and analyze data to identify trends and opportunities on a weekly basis.

In this role, you will collaborate closely with the sales team and management to provide accurate sales forecasts and reports, outlining key performance metrics and areas for improvement. Additionally, you will be tasked with reconciling retail commission on a monthly basis, including various base commissions and incentives, utilizing specialized accounting or sales commission software.

Key Responsibilities:

• Maintain and update sales records, customer databases, and relevant documentation.
• Track sales performance metrics, generate reports, and conduct data analysis to identify trends and opportunities on a weekly basis.
• Provide accurate sales forecasts and reports to management, outlining key performance metrics and areas for improvement.
• Reconcile retail commission on a monthly basis, including various base commissions and incentives, using specialized accounting or sales commission software.
• Troubleshoot data discrepancies and resolve issues related to sales records and commission calculations.
• Collaborate effectively with sales teams, management, and external stakeholders.
• Adapt to and learn new software and tools quickly to enhance efficiency in sales operations processes.

Requirements:

• Bachelors degree in Business Administration, Finance, Accounting, or related field preferred.
• Telco Retail experience will be highly advantageous
• Proficiency in Microsoft Excel or similar tools for data manipulation, pivot tables, and creating visualizations to present sales data effectively.
  
• Technical proficiency in reconciling retail commission on a monthly basis, including various base commissions and incentives, using specialized accounting or sales commission software.
• Strong analytical and problem solving skills to troubleshoot data discrepancies and resolve issues related to sales records and commission calculations.
• Excellent collaboration skills to be able to work with sales teams, management, and external stakeholders.
• Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.