The Graduate Program (Customer-facing role)

Preferable Location(s): Hyderabad, India | Kolkata, India | Delhi, India | Panaji, India | Pune, India | Mumbai, India | Bengaluru, India | Manila, Philippines | Cebu City, Philippines | Cebu, Philippines Work Type: Full Time
What is the Program? Does it ever feel like college prepares you with knowledge, but the real world demands skills you never learned in class? At PriceLabs, we get it. Thats why were offering a game-changing opportunity for recent graduates! The PriceLabs Product Specialist Graduate Program is an 18-month immersive experience designed to provide recent graduates with essential industry skills and real-world exposure in the SaaS and hospitality space. In these 18 months, youll have the opportunity to learn everything about being in the professional world, from industry tools, and internal communication to industry protocols and best practices. No prior experience is required! Were here to help you seamlessly transition into the workforce, and grow with us while contributing to our success. Note: This program is applicable to Freshers in India and the Philippines. This is a customer support + success role. Why is it a Great Opportunity for Freshers? Accelerated Growth: Fast-track your career development with a comprehensive learning experience tailored to equip you with essential industry skills and expertise. Hands-On Experience: Dive headfirst into the world of SaaS, gaining practical exposure to communication, startup operations, and customer interactions from day one. Impactful Role: Take centre stage as the bridge between our cutting-edge technology and our valued customers, directly influencing the direction of our product and services. Startup Culture: Immerse yourself in the vibrant and dynamic environment of a rapidly growing VC-backed startup, where your contributions are recognized, appreciated, and celebrated. Cross-functional collaboration: Collaborate with diverse teams including data science, engineering, product, and sales, gaining insights into various aspects of business operations and fostering valuable connections. Opportunity for Growth: Chart your career path within PriceLabs, with the flexibility to explore vertical (within the product specialist team) or horizontal (sales, marketing, product, etc.) career moves based on your interests and aspirations. Make a Difference: Play a pivotal role in revolutionizing the hospitality and short-term rental industry, driving innovation, and reshaping the way hosts and property managers optimize their revenue strategies. About the Role: Master PriceLabs Software: Learn the intricacies of our revenue management software, becoming proficient in its features and functionalities. Customer Interaction: Engage with clients to provide exceptional support, gather feedback, and ensure customer success and satisfaction. Conduct product walkthroughs for our customers. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Ensure proper recording and closure of all issues. Find ways to go above and beyond to help customers! Cross-Functional Collaboration: Work closely with teams including data science, engineering, product, and sales to relay vital customer feedback and contribute to ongoing product enhancements. Communication Skills: Articulate complex concepts clearly and concisely, both internally and externally, fostering effective communication across the organization. CRM Management: Utilize CRM tools to track customer interactions, manage accounts, and streamline communication processes. About You: Educational Background: Bachelors degree in Mathematics, Statistics, Economics, Business, or related fields. Analytical Aptitude: Strong analytical skills with a passion for problem-solving and data analysis. Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences. Customer-Centric Mindset: Dedication to delivering exceptional service and customer support, focusing on building long-lasting relationships. Adaptability: Ability to thrive in a fast-paced environment, demonstrating flexibility and a willingness to learn and adapt. Collaborative Spirit: A team player who can work effectively in cross-functional teams and independently when required. Tired of looking at the “X Years of Prior Experience Required” on every job post? Not on our watch! Join PriceLabs where we believe in forging paths, not following footsteps. How to apply for this position? Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you dont find the emails in your inbox, please check your spam folder. Tip: Avoid using AI-generated responses. We want to hear from you! About PriceLabs: PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels. With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels. Every day, we price over 300,000+ listings globally across 135+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine. Our customer base grew 10x since 2019 and in 2022: Our team grew 3x We raised $30 million in funding from Summit Partners We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers We continue to grow exponentially backed by a strong team to take us to the next level. Why join PriceLabs? We are a remote-first organization and accept work from home as the norm. Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, ) Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success. We are a freemium product, so marketing leads the charge on customer acquisition. PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.