Tech Support Representative

Job Description:

We are seeking a dedicated and proactive Customer Support Representative to join our team and provide exceptional assistance to our customers regarding ATM-related matters. As a Customer Support Representative, you will be responsible for responding to customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone in a courteous and professional manner, providing prompt assistance and solutions to their concerns.
• Assist customers with a wide range of ATM-related concerns, including technical issues, transaction discrepancies, card-related problems, and general inquiries.
• Troubleshoot and resolve technical problems related to ATMs, utilizing problem-solving skills and technical knowledge. If necessary, escalate issues and dispatch technicians to address hardware or software malfunctions.
• Collaborate effectively with internal departments such as technical support, operations, and management to address customer concerns and ensure timely resolution of issues.
• Maintain accurate and detailed customer records and call logs, documenting all interactions and resolutions for future reference and analysis.
• Stay updated with industry trends and developments in ATM processing to provide informed assistance to customers and enhance service quality.
• Adhere strictly to company policies and procedures, including privacy and security guidelines, to safeguard customer information and maintain compliance standards.

Requirements:

• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely to customers.
• Strong problem-solving abilities and technical aptitude, with the capacity to troubleshoot hardware and software issues related to ATMs.
• Ability to work well under pressure in a fast-paced environment, managing multiple tasks and priorities effectively.
• Good interpersonal skills and a customer-focused approach, with a commitment to delivering exceptional service and exceeding customer expectations.
• Proficiency in computer skills and familiarity with relevant software applications, including CRM systems and Microsoft Office Suite.
• Flexibility to work occasional evenings, weekends, or holidays, based on business needs.

Job Type: Full-time

Salary: Rs70,000.00 - Rs100,000.00 per month

Education:

• Bachelors (Required)

Language:

• English (Required)

Ability to Relocate:

• Lahore: Relocate before starting work (Required)