Call Center Agent (Arabic)

AF IT Business Services is Off-Shore entity of reputed Business Group in Middle East. It is a resource hub for Business Support Services like IT, HR, Finance etc. Fast Growing Entity with clear vision and strategies in place.AF IT provides tailored solutions to enhance operational efficiency, strategic planning, our dedicated team is committed to delivering excellence, empowering business to thrive in a dynamic and competitive landscape.

Job Accountabilities:

· Outbound Calls: Conduct outbound calls to automotive customers as assigned by the system to conduct “Customer Satisfaction Survey” to calculate “Customer Satisfaction Index (CSI)”. Record survey responses, customer comments, complaints and recommendations related to sales/after sales activities. Maintain database for corrective actions to be taken to enhance customer satisfaction.

· Inbound Calls: Receive and collate customer inquiries and complaints through various communication channels, companys helpline, website, email, voice mail or fax. Promptly respond to inquiries using information available in the “CRM Knowledge Base” to maximize customer satisfaction. Escalate pending cases to the supervisor for further follow up and action.

· Customer Database: Complete and amend existing customer profiles received through data validation forms to ensure that records remain updated and are readily available for any ongoing customer communication or database analysis activities.

Benefits:

• Gratuity
• Medical insurance for both parents and spouse (Both IPD & OPD)
• Life insurance
• Office-provided food
• EOBI (Employees Old-Age Benefits Institution)
• Saturday and Sunday off

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Information :

• Company : AF IT Business Services
• Position : Call Center Agent (Arabic)
• Location : Lahore
• Country : PK