Call Center Representative (CSR)

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Note: ITS A NIGHT SHIFT JOB US BASED CAMPAIGN 7:00PM TO 4:00AM WITH ONE HOUR BREAK

Job Types: Full-time, Contract, Internship, FresherContract length: 12 months

Pay: Rs25,000.00 - Rs50,000.00 per month

Information :

• Company : Clyrex Bpo
• Position : Call Center Representative (CSR)
• Location : Rawalpindi
• Country : PK