Client Relationship Executive

Department: CONTACT CENTER Experience: Less than 1 YearDeadline: June 30, 2025Location: Rawalpindi, Pakistan

Job Profile As a Client Relationship Executive, you will serve as the primary point of contact for our US-based healthcare providers. Your role will involve handling inbound and outbound communications, addressing technical and service-related concerns, and ensuring prompt resolution through appropriate internal escalation. You will be responsible for maintaining high levels of provider satisfaction and fostering long-term professional relationships. Key Responsibilities:

• Respond to inbound and outbound calls, emails, and inquiries from providers in a timely and professional manner.
• Provide first-level support to resolve provider concerns related to IT issues, billing discrepancies, or operational inquiries.
• Escalate unresolved issues to the appropriate internal departments and follow up to ensure timely resolution.
• Handle provider complaints with empathy, offering practical solutions and ensuring follow-through.
• Follow company communication protocols, service guidelines, and compliance policies at all times.
• Demonstrate excellent verbal and written communication skills tailored to a US-based audience.
• Uphold data security and information confidentiality in line with organizational standards.
• Ensure tasks are completed as per priority and direction provided by Team Leader/Supervisor.
• Deliver high-quality service to internal teams and external partners.
• Adhere to professional telephone etiquette and maintain a customer-first approach.
• Participate in team meetings and training sessions as required.
• Shift duration is 9 hours a day and 5 days a week. (Permanent Night Shift Job)
• Perform any additional duties assigned by the Team leader/Supervisor.

Tools / Skills

• Effective Communication
• Task Prioritization & Workflow Management
• Problem Solving & Critical Thinking
• Industry Knowledge & Expertise
• Healthcare IT (Preferred)
• Microsoft Office
• Customer-Centric Approach
• Team-oriented, Engaged, and Highly Collaborative
• Influence & Persuasion

Additional Information Total Position(s) 1 Positions Gender Does not matter Minimum Education Intermediate/A-Level Degree Title Intermediate/A-Level Shift Night Nature of Job Work From Office

Information :

• Company : MTBC
• Position : Client Relationship Executive
• Location : Rawalpindi
• Country : PK