Contact Center Team Lead

We are looking for an experienced and motivated candidate with 3-6 years of experience to join our dynamic team as a Senior Operations(Business Support Specialist). This role will require strong leadership, exceptional English communication skills, and the ability to manage a team effectively. The ideal candidate should be able to handle meetings and calls with the utmost professionalism and care while fostering a supportive and collaborative work environment.

Key Responsibilities:

• Lead and manage a team, ensuring smooth day-to-day operations.
• Handle internal and external meetings/calls with professionalism and clarity.
• Act as a liaison between teams, ensuring seamless communication and workflow.
• Motivate and inspire team members to achieve operational excellence.
• Address and resolve team concerns with empathy and patience.
• Maintain high levels of attention to detail and organizational efficiency.
• Work collaboratively with cross-functional teams to drive results.
• Stay calm under pressure and navigate difficult situations with professionalism.

Job Type: Full Time Night Shift (8PM-5AM)

Skills & Attributes:

• Exceptional English communication skills (verbal & written).
• Leadership abilities to guide, mentor, and motivate a team.
• Empathy & patience in managing team interactions and resolving concerns.
• Strong organizational skills with a high attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Interpersonal skills to work collaboratively across different teams and stakeholders.
• Females are encourage to apply

Information :

• Company : Stewart Pakistan Private Limited
• Position : Contact Center Team Lead
• Location : Lahore
• Country : PK