Customer Service Executive

We are seeking a highly motivated and experienced Customer Service Executive to join our team. The ideal candidate will have at least 2 years of experience in a customer service role, with a proven track record of delivering exceptional service and resolving complex issues in a timely manner. As a Customer Service Executive, you will be responsible for providing outstanding support to our customers via various communication channels, ensuring a positive customer experience, and contributing to the overall success of the company.

Key Responsibilities:

• Respond to customer inquiries, concerns, and issues via phone or email in a professional and efficient manner.
• Resolve customer complaints and technical issues, ensuring customer satisfaction and loyalty.
• Maintain a high level of product knowledge and stay updated on new features, services, and updates to provide accurate information.
• Process customer orders, returns, and exchanges, and escalate issues as needed to appropriate departments.
• Record and track customer interactions using CRM software, ensuring all details are accurately captured for future reference.
• Assist with troubleshooting technical issues, providing step-by-step guidance to resolve problems.
• Collaborate with internal teams, including sales, product development, and marketing, to address customer needs and improve the customer experience.
• Follow up on customer inquiries or unresolved issues to ensure they are handled to completion.
• Contribute to process improvements and provide feedback to management regarding common customer issues or trends.
• Participate in training and development opportunities to enhance customer service skills and product knowledge.

Qualifications:

• 2 years of experience in a customer support or customer service role, preferably in a related industry.
• Strong communication skills, both verbal and written, with a professional and empathetic tone.
• Excellent problem-solving abilities, with the capability to handle complex or challenging situations.
• Strong multitasking abilities and the ability to manage multiple customer issues simultaneously.
• Ability to work well under pressure and meet deadlines while maintaining a high level of accuracy and customer satisfaction.
• A positive attitude with a passion for delivering exceptional customer service.
• Experience in troubleshooting technical issues is a plus.
• Age Limit: Less then 40

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A collaborative and supportive work environment.
• Work with a dynamic and diverse team focused on delivering excellence.

Shift Timings:

Summer Timings: 01:00 PM - 10:00 PM

Winter Timings: 02:00 PM - 11:00 PM

Note: Its not a remote job!

Job Type: Full-time

Ability to Commute:

• Lahore (Required)

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Work Location: In person

Information :

• Company : Intercom Innovators
• Position : Customer Service Executive
• Location : Lahore
• Country : PK