Customer Service Officer

Job Description:As a Customer Service Officer, you will be the first point of contact for customers, providing assistance and resolving inquiries in a professional and efficient manner. You will handle a variety of customer requests via phone, email, and live chat, ensuring that customer satisfaction remains a top priority.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, or live chat.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain up-to-date knowledge of company products, services, and policies.
• Process customer orders, returns, and exchanges according to company guidelines.
• Escalate complex or unresolved issues to the appropriate department.
• Track customer feedback and provide insights for improvement.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.

Requirements:

• High school diploma or equivalent (college degree preferred).
• 1+ years of customer service experience (preferred).
• Excellent communication skills (both written and verbal).
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations and resolve conflicts calmly.
• Proficiency in Microsoft Office Suite and basic computer skills.
• A positive, can-do attitude and a passion for helping others.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Ongoing training and professional development.
• A supportive and collaborative work environment.

Job Type: Full-time

Pay: Rs20,000.00 - Rs40,000.00 per month

Work Location: In person

Information :

• Company : Premio Travel and Tours (Pvt.) Ltd.
• Position : Customer Service Officer
• Location : Multan
• Country : PK