Customer Services Executive (US Campaign)

As a Home Security Call Center Representative, you will be responsible for providing exceptional customer service to users of our home security systems. You will handle inquiries, troubleshoot technical issues, and ensure that customers feel secure and satisfied with our services. This role involves effective communication, problem-solving, and technical skills.

Responsibilities:

• Customer Support:
• Respond to inbound calls, emails, and chat messages from customers regarding home security system inquiries, issues, and concerns.
• Provide timely and accurate information to customers, addressing their questions and concerns.
• Technical Troubleshooting:
• Diagnose and troubleshoot technical issues related to home security systems, including alarm systems, surveillance cameras, and smart home integrations.
• Guide customers through step-by-step solutions or escalate complex technical problems to the appropriate support team.
• Account Management:
• Assist customers with account-related tasks, including setting up new accounts, updating contact information, and processing billing inquiries.
• Educate customers on the use of security features and help them optimize their security settings.
• Emergency Response Coordination:
• Coordinate emergency response efforts with relevant authorities, such as police or fire departments, based on alarm triggers and customer needs.
• Provide support to customers during emergency situations and ensure proper protocols are followed.
• Documentation:
• Maintain accurate records of customer interactions, technical issues, and resolutions in the customer support database.
• Generate reports and documentation as needed for analysis and improvement of support processes.

Requirements:

• Education and Experience:
• High school diploma or equivalent; additional education or certification in customer service or a related field is a plus.
• Previous experience in a customer service or technical support role, preferably in the home security industry.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical customers in a clear and understandable manner.
• Technical Proficiency:
• Familiarity with home security systems, alarm systems, surveillance cameras, and smart home devices.
• Ability to troubleshoot technical issues and guide customers through problem-solving steps.
• Customer Focus:
• Strong customer service orientation with a focus on ensuring customer satisfaction.
• Ability to empathize with customers and provide solutions that meet their needs.
• Adaptability:
• Ability to work in a dynamic and fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.

Job Type: Full-time

Pay: Rs45,000.00 - Rs85,000.00 per month

Work Location: In person

Information :

• Company : Sybrid Lahore
• Position : Customer Services Executive (US Campaign)
• Location : Lahore
• Country : PK