Customer Support Representative (Night Shift)

Overview:

We are looking for Experienced and fresh "Customer Support Representative" for a US-based campaign. The primary focus of the role is to work with the customer support team. As a representative your responsibilities include identifying and providing prompt and clear solutions via phone calls. Our ideal candidate should be motivated, an excellent communicator, and able to work well within a cooperative and friendly team as well as on their own initiative.

Please note: The minimum qualification required for this position is Intermediate or above. Candidates who are currently in matriculation or have just passed are not eligible for this position.

Job Responsibilities:

• Identify and understand prospects needs.
• Clarify information and address inquiries.
• Research and provide effective solutions or alternatives.
• Following work regulation diligently.
• Ensuring the timely completion of all daily calling task

Requirements.

• Fresh or Minimum 1-2 years of call center experience.
• Intermediate / (O - A Levels) or above higher degree
• Must be fluent in English
• Critical Thinker/problem solver
• Strong analytical and problem-solving abilities.

Perks & Benefits:

• Bonuses (Daily, Weekly & Monthly)
• Medical Insurance (If Married)
• Weekend Off (Sat & Sun)
• Travel Allowance (Females only)

What We Seek in You::

• Excellent verbal and written communication skills in English.
• Collaborative mind-set.
• Hands-on problem-solving ability.
• Ability to communicate technical information in a simple manner.
• Ability to set priorities, and manage time effectively.
• Ability to communicate professionally with irritated clients.

Job Details:

• Working Days: Monday to Friday
• Shift Timings: 8PM - 5AM (Night Shift)
• Location: North Nazimabad Block I, Near Imam Clinic, Karachi
• Salary + Incentives Earn Up-to 70K

COVID-19 Consideration: Candidates should be vaccinated.

Job Type: Full-time

Salary: Rs35,000.00 - Rs70,000.00 per month

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Application Question(s):

• Are you comfortable working night shifts?
• Rate your English communication skills (1 to 10)
• Have you ever worked in a BPO / Call Center (International Campaign)

Language:

• Professional English (Required)

Information :

• Company : Interactive Outsourcing Solutions
• Position : Customer Support Representative (Night Shift)
• Location : Karachi
• Country : PK