Front Desk Officer

We are looking for a Front Desk Officer, in this role, you should be an excellent communicator who can stay positive, you should also be reliable and customer-oriented, as youll serve as a primary point of contact for our customers.

Duties & Responsibilities:

• Greet and check-in guests.
• Schedule and manage facility tours, track walk-ins, scheduled tours and send confirmation emails.
• Follow-up and share right and complete information with potential clients.
• Anticipate client needs over the visit and build rapport with customers.
• Provide guests with information about amenities, area and venues and promote services.
• Assist the Community Associate in on-boarding new clients.
• Record guests information and their requirement in the CRM.
• Prepare presentations and content to share with guests.
• Any other tasks associated with fulfilling your role effectively

Requirements:

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• Degree in hotel management or relevant field will be a plus

Job Type: Full-time

Work Location: In person

Application Deadline: 20/05/2025

Information :

• Company : The Hive
• Position : Front Desk Officer
• Location : Karachi
• Country : PK