Information Technology Support Specialist

Company Description:

HD Staffing Solution (SMC – Private Limited) is a global IT consulting firm in search of outstanding and qualified candidates to collaborate with our international clients in the information technology sector. We are presently seeking a detail-oriented and motivated IT Support Specialist to join our IT Department. This role provides an exciting opportunity to work in a dynamic and fast-paced environment, supporting our efforts to efficiently source and acquire the technology solutions and services essential for the operations of our US-based clients.

Job Summary:

We are seeking a skilled and customer-oriented IT Support Specialist to join our dynamic team. The ideal candidate to have a strong background in providing technical support and troubleshooting hardware and software issues. The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT systems and providing timely assistance to end-users. Should be organized, possess strong communication skills, and have a keen eye for detail.

Hiring Details

• Job Type: Full Time & On-site.
• Salary: Market competitive.
• Job Shift:
• Summers – 5 pm to 2 am PST.
• Winters – 6 pm to 3 am PST.
• Gender: No preference.
• Benefits: Health & Life Insurance.

What We Will Provide You

• Growth opportunity within the Global Construction Sector.
• Exposure to working in a Multi-National Corporation.
• International Procurement Exposure, Culture, and Work Ethics.
• Lucrative Salary Growth Plan.
• Job Security (3 Years Surety Bond).
• An Equal Employment Opportunity Experience that Values Diversity and Attachment.

Skills Required

• Bachelors or Master’s Degree in Computer Sciences, Information Technology, or a related field.
• Proven 2-3 years’ experience as an IT Support Specialist or similar role.
• Certifications in relevant areas such as Microsoft, Cisco, or equivalent.
• Familiarity with a variety of hardware, software, and network systems.
• Strong understanding of IT infrastructure and systems.
• Knowledge of operating systems, including Windows and MacOS.
• Strong attention to detail, with an analytical approach and ability to work with diligence.
• Ability to work collaboratively in a team and adapt to changing priorities.
• Strong ethical and professional conduct.
• Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Job Responsibilities:

Essential but not limited to:

• Navigate the realms of Microsoft Server & Active Directory Management.
• Remote Desktop Configurations & Management.
• SharePoint Management and end-user configurations.
• Must have experience with fine-tuning VoIP Phones and PBX configurations for optimal communication.
• Management of CCTV Cameras & NVR.
• Management of Cisco 3750 Switches.
• LAN cable management.
• Access Point Management and Configurations.
• Ability to provide remote desktop support to US-based clients.

User Support:

• Provide first-level support to end-users for hardware, software, and network-related issues.
• Respond to and resolve help desk tickets on time.
• Assist users in setting up and configuring desktops, laptops, printers, and other peripherals.

Troubleshooting:

• Diagnose and resolve technical issues related to operating systems, applications, software, and hardware.
• Investigate and troubleshoot network problems.
• Microsoft Office 365 troubleshooting and configurations.
• Printers and Photocopiers troubleshooting.

Software and Hardware Maintenance:

• Install, configure, and update software applications and operating systems.
• Perform regular maintenance on hardware components to ensure optimal performance.
• Coordinate with vendors for hardware and software repairs and replacements.

Security:

• Implement and enforce security protocols to protect against unauthorized access and data breaches.
• Secure the company’s digital realm with Firewall Management (Web Filtering, VPN configurations, WAN Configurations).
• Educate end-users on security best practices and conduct periodic security training sessions.

Documentation:

• Maintain accurate records of hardware and software inventory.
• Document troubleshooting steps and resolutions for common issues.
• Contribute to the development and updating of IT policies and procedures.

Collaboration:

Communicate effectively with end-users and other departments to understand and address their IT needs.

Location: Plaza No. 12, Eucalyptus Road, Near Lignum Tower, DHA Phase-2, Islamabad.

Information :

• Company : Minhas Construction Corporation
• Position : Information Technology Support Specialist
• Location : Islamabad
• Country : PK