Production Analyst

About Afiniti Afiniti is the leading provider of artificial intelligence that improves customer experience — making moments of human connection more valuable. Our vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. For the past 16 years, Afinitis patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth. We aim to do this by offering our core routing AI to a larger number of medium-sized enterprises at a lower price and via a subscription-based model and by addressing more use cases via a Generative AI-based, voice- and chat-enabled, AI Agent with unique IP that delivers prompt-first application development (as opposed to legacy flow builders), and AI-driven instrumentation to maximize performance. Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com. About the role A Production Analyst should provide enterprise-level technical support to internal and external customers. They research, diagnose, problem solve the issues to the clients satisfaction, and continuously improve on delivery. The team is responsible for protecting revenues with 24/7 support for their respective products. Key Responsibilities

• Ability to understand and analyze the problem, and solve it individually or by involving Tier 2/ Tier 1 teams to reduce business impact.
• High level of focus to ensure timely detection of problems.
• Timely communication of problems to all stakeholders.
• Do level 1 investigation to provide articulate details around the problem.
• Take end-to-end ownership of problems from detection to resolution (short term/ long term).
• Identify key actions to avoid repetitive similar problems.
• Work closely with T2 teams to solve problems so a repeated problem can be solved at T1 level.

Minimum Qualifications

• Bachelors degree in computer science.
• Fresh to 2 years of work experience.
• Fluent in English - spoken and written.
• Strong Analytical and Problem-Solving Skills.
• Willingness to work in the rotational shifts.
• Familiar with working on databases and SQL queries.

Preferred Qualifications

• Bachelors degree + STEM preferred.
• Familiar with working on Windows and Linux platforms.
• Good in Mathematics and Statistics.
• Familiar with Networking and IT Infrastructure concepts.
• Quick Learner and able to adapt to new technologies.

Location work statement: This is on-site position- based on work you have to work completely on-site and on rotational shifts.

Information :

• Company : Afiniti
• Position : Production Analyst
• Location : Karachi
• Country : PK