Operations Manager- Resturant/Cafe

Luna Cafe is a premium café serving an exquisite selection of coffee, drinks, desserts, and sandwiches in an upscale setting. Our focus is on providing exceptional service and quality to create a memorable experience for our customers. We are looking for an experienced and dynamic Operations Manager to oversee the day-to-day operations of our café, ensuring smooth service, excellent team performance, and a high-quality customer experience.

Key Responsibilities:

• Oversee Café Operations: Manage the overall daily operations of the café, ensuring efficient processes and outstanding service throughout both shifts (16-hour operational day).
• Lead the Shift Managers: Supervise and support two shift managers who will handle their respective shifts, ensuring smooth transitions and adherence to operational standards.
• Staff Management: Hire, train, and provide ongoing development for café staff, including baristas, servers, kitchen staff, and shift managers. Ensure the team is motivated, knowledgeable, and committed to upholding café standards.
• Inventory & Supplies Management: Oversee inventory levels for all products, ensuring the café is well-stocked with premium ingredients, coffee beans, desserts, drinks, and other supplies. Implement efficient ordering and stock rotation systems.
• Customer Experience: Maintain a high standard of customer service, ensuring that guests have an exceptional experience with every visit. Handle customer inquiries and resolve any issues or complaints promptly.
• Financial Management: Monitor daily financial performance, including sales, expenses, and labor costs. Work to meet budgeted targets and find opportunities for operational improvements.
• Quality Control: Ensure all menu items (coffee, drinks, desserts, sandwiches) are prepared and presented according to the café’s premium standards. Conduct regular quality checks to maintain consistency.
• Health & Safety Compliance: Ensure that all health, safety, and cleanliness regulations are followed. Maintain a clean and safe working environment for staff and customers alike.
• Reporting: Prepare regular operational reports and communicate effectively with senior management regarding performance, challenges, and opportunities.

Required Skills and Qualifications:

• Previous experience in operations management, preferably in the food & beverage or hospitality industry.
• Strong leadership skills with the ability to motivate, develop, and manage a team.
• Experience in managing multiple shifts and overseeing a team of managers.
• In-depth knowledge of café operations, food safety regulations, and inventory management.
• Strong organizational and problem-solving skills.
• Excellent customer service skills and a focus on delivering a high-quality guest experience.
• Ability to work efficiently in a fast-paced environment.
• Financial acumen with experience managing budgets, expenses, and revenue.
• Passion for coffee, food, and the café culture.
• Flexibility to work varying hours, including weekends and evenings.

Preferred Qualifications:

• Experience in managing an upscale or premium café/restaurant.
• Previous experience with POS systems and restaurant management software.
• Knowledge of specialty coffee and premium beverage trends.

Why Join Us?

• Be part of a passionate and creative team at an upscale café.
• Competitive salary and performance-based incentives.
• Opportunity for career growth and advancement within the company.
• Work in a dynamic, fast-paced environment with a focus on excellence.

Job Type: Full-time

Pay: From Rs70,000.00 per month

Education:

• Bachelors (Preferred)

Experience:

• Restaurant industry: 3 years (Preferred)