Customer Experience Consultant at Maersk

Job Description:

Latest job information from Maersk for the position of Customer Experience Consultant. If the Customer Experience Consultant vacancy in Pakistan matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Maersk for the position of Customer Experience Consultant below matches your qualifications.

Job Description Summary:

Join our team as a Customer Experience Consultant and be at the forefront of delivering exceptional service to our customers. Your role involves executing all operational tasks efficiently to ensure our customers' success. You'll proactively identify and resolve issues, working closely with various teams to provide seamless support. As the first point of contact for customers, you'll play a pivotal role in enhancing their experience with us.

Job Responsibilities:

• Deliver a superior Customer experience to our customers
• Execute all operations tasks on time and on plan to support our Customers success
• Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
• Closely collaborate with other teams within and across CSO/DOC
• Act as the first point of contact for customers
• Actively build strong relationships with customers
• Manage the shipment/ file from booking to invoicing in accordance with agreed processes and IOP/SOP
• Prepare all required documentation timely and accurately
• Proactive communication with customer/suppliers in case of exceptions
• Resolve operational issues / escalations quickly and effectively
• Be the primary point of contact for customers and act as an advocate for the customer internally
• Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
• Identify and execute upselling opportunities
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Execute all operational finance process in accordance with customer and company guidelines
• Update all systems and milestone timely and accurately

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing   

Job Info:

• Company: Maersk
• Position: Customer Experience Consultant
• Work Location: Pakistan
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Experience Consultant at the office Pakistan above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.