Customer Success at Avanceon

Job Description:

Latest job information from Avanceon for the position of Customer Success. If the Customer Success vacancy in Lahore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Avanceon for the position of Customer Success below matches your qualifications.

About the Role

We are seeking a Customer Success & Support Lead with a solid engineering background and a strong commercial mindset. Beyond managing the post-sales lifecycle, this role demands someone who can confidently navigate senior stakeholders, influence decision-making, and actively drive revenue expansion through upsells and cross-sells.

If you excel at building credibility, creating commercial value, and converting customer needs into growth opportunities, you will thrive here.

Key Responsibilities

Customer Success Leadership

• Own the complete customer lifecycle from onboarding to value realization, renewal, and long-term retention.
• Develop success plans aligned to measurable business outcomes and customer KPIs.
• Monitor product adoption, realize value, drive engagement, and intervene proactively to mitigate risks.
• Conduct structured business reviews, health assessments, and strategic feedback sessions.
• Build strong executive-level relationships across customer accounts.
• Drive commercial expansion by understanding customer priorities and aligning them with product capabilities.
• Strengthen account relationships to secure renewals and minimize churn.
• Act as the internal "customer advocate" to ensure performance, service quality, and value delivery remain aligned with commercial objectives

Customer Support & Operational Excellence

• Lead front-line support operations ensuring timely resolution of issues with clear, transparent communication.
• Strengthen support workflows, escalation protocols, and SLAs.
• Maintain and continuously improve internal knowledge repositories.
• Work closely with engineering/product teams to resolve technical issues with precision.

Sales, Stakeholder Management & Business Enablement

• Strong sales acumen with the capability to navigate senior stakeholders and steer commercial conversations toward upsell outcomes.
• Work closely with Sales to shape renewal strategies, negotiate terms, and support commercial proposals.
• Provide deep customer insights that guide sales positioning and product strategy.
• Support opportunity scoping, technical clarifications, and solution tailoring during expansion discussions.

Required Skills & Experience

• Bachelor's degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).
• 3 to 5 years of experience in customer success, sales, customer support, account management, or technical client-facing roles.
• Strong technical acumen with ability to interpret solution architectures and operational workflows.
• Advanced Excel skills; working experience with Jira, HubSpot; and ability to leverage automation tools for reporting and customer management.
• Proven record of driving commercial conversations, influencing stakeholders, and closing upsell/cross-sell opportunities.
• Exceptional stakeholder management skills, capable of engaging both operational teams and senior executives with confidence.
• Excellent communication, negotiation, conflict resolution, and analytical problem-solving skills.

Job Info:

• Company: Avanceon
• Position: Customer Success
• Work Location: Lahore
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Success at the office Lahore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.