Performance Monitoring at Translation Empire

Job Description:

Latest job information from Translation Empire for the position of Performance Monitoring. If the Performance Monitoring vacancy in Rawalpindi matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Translation Empire for the position of Performance Monitoring below matches your qualifications.

JOB DESCRIPTION

• Conducts contact center performance analysis and create detailed action plans on where to improve performance.
• Review and resolve all incoming escalations from appropriate escalation channels in a timely manner
• Responsible for listening (and viewing) to customer calls, chats and other communications, and evaluating consumer data to measure agent service skills & policy adherence.
• Responsible for providing continuous process improvement recommendations to call center leadership
• Provides input to appropriate resource as it relates to training curriculum designed to develop assigned call center team members within a specific project.
• Develop corresponding resource materials, on-line reference materials, process guides, and comprehension assessments to aid in the development of assigned personnel.
• Responds to internal inquiries related to customer call handling or service support of specific product lines.
• Conducts research on escalated calls provided by internal call center leadership, customer, and client.
• Prepares reports and other reference

Job Info:

• Company: Translation Empire
• Position: Performance Monitoring
• Work Location: Rawalpindi
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Performance Monitoring at the office Rawalpindi above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.