Call Center Supervisor at Excel Solutions (Pvt.) Ltd.

Job Description:

Latest job information from Excel Solutions (Pvt.) Ltd. for the position of Call Center Supervisor. If the Call Center Supervisor vacancy in Lahore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Excel Solutions (Pvt.) Ltd. for the position of Call Center Supervisor below matches your qualifications.

Be available to affect the entirety of the team's operations. Manage by walking around. Be visible to answer questions. Take calls that your agents can't handle and be available when an agent appears to need assistance. Monitor queue and track inbound calls. Keep agents

aware

of inbound calls, calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback Being available to affect the entirety of the team's operations differentiates a supervisor from senior management. To effectively build call center culture, the supervisor is responsible for "on-the-floor" activities, and must be available to assist agents while they are "on-the-floor." Senior management has a role that involves less floor time. When call centers take supervisors away from the main floor for meetings, they are affecting time the supervisor can use to motivate his agents. The supervisor should spend the entire call center shift on the floor.( Conceptually , most managers understand this. On a

practical

basis, supervisors find themselves off the main floor, and in meetings, as much as 80% of their time!) Job Specification

Meet at least once each week with your team. At a minimum, review the following topics: Review the past week's events, including statistics, results and industry news. Disseminate new product information to the agents. Discuss a sales theme or point-of-interest topic for the agents. Present commendations and awards. Communicate company information. Answer questions and comments. Provide agents with a glimpse of future weeks. Perform at least one monitoring evaluation with each agent every two weeks Spend 30 minutes to one hour monitoring the agent. Spend 20 to 30 minutes reviewing the agent's performance with the agent. Use a formal monitoring checklist. At the conclusion, copy the checklist and put it in the agent's file Give the original checklist to the agent. Keep track of attendance, daily statistics, paid time off, sick time, etc. Ensure administrative bookkeeping is accurate. Create and maintain files on each agent as they relate to attendance, production, and reviews. Present to the Project Manager at the conclusion of each week a breakdown of the

past week's

monitoring checklists and a written performance summary of the team

#J-18808-Ljbffr

Job Info:

• Company: Excel Solutions (Pvt.) Ltd.
• Position: Call Center Supervisor
• Work Location: Lahore
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Call Center Supervisor at the office Lahore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »