Call Center Agent at TTG-The Technology Group

Job Description:

Latest job information from TTG-The Technology Group for the position of Call Center Agent. If the Call Center Agent vacancy in Islamabad matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at TTG-The Technology Group for the position of Call Center Agent below matches your qualifications.

Overview

As a Customer Service Representative (CSR), you will be the frontline point of contact between the company and its customers, ensuring that their inquiries, concerns, and issues are handled efficiently and professionally. You will play a vital role in enhancing the customer experience by providing accurate information, resolving problems, and ensuring customer satisfaction. Key Responsibilities

Handle inbound and outbound customer calls, emails, and live chat inquiries. Provide product and service information to customers, resolving any questions or concerns they may have. Assist customers with order placements, returns, billing inquiries, and account management. Address customer complaints and provide appropriate solutions and alternatives in a timely manner. Follow communication procedures, guidelines, and policies. Document customer interactions and maintain accurate customer records. Collaborate with other departments to resolve complex issues and ensure smooth operations. Continuously strive to improve customer satisfaction and enhance the customer experience. Requirements

Strong communication skills, both verbal and written. Ability to listen actively and empathize with customers. Problem-solving skills with the ability to handle difficult or challenging situations calmly and efficiently. Proficiency in using customer service software, CRM tools, and other related technologies. Strong organizational and multitasking abilities. Ability to work in a fast-paced environment while maintaining attention to detail. High school diploma or equivalent; additional qualifications in customer service or related fields are a plus. Preferred Qualifications

Previous experience in a customer service role. Familiarity with the company’s products and services. Ability to work in flexible shifts, including evenings, weekends, and holidays, if required. Competitive salary with performance-based bonuses. Comprehensive health and wellness benefits. Paid time off and holidays. Opportunities for career advancement and skill development. Friendly and supportive work environment. Fresh Canditates

are encouraged to apply. Job Specification

Strong communication skills, both verbal and written. Ability to listen actively and empathize with customers. Problem-solving skills with the ability to handle difficult or challenging situations calmly and efficiently. Proficiency in using customer service software, CRM tools, and other related technologies. Strong organizational and multitasking abilities. Information Technology and Services - Karachi, Pakistan

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Job Info:

• Company: TTG-The Technology Group
• Position: Call Center Agent
• Work Location: Islamabad
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Call Center Agent at the office Islamabad above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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