Customer Care Specialist at People Perfect

Job Description:

Latest job information from People Perfect for the position of Customer Care Specialist. If the Customer Care Specialist vacancy in Lahore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at People Perfect for the position of Customer Care Specialist below matches your qualifications.

Job Overview:

We are seeking a Customer Care Specialist to manage customer calls, emails, and chats while ensuring timely resolutions and strong satisfaction levels. The role involves documenting interactions, assisting with product-related issues, and escalating complex cases when required. It also contributes to process improvements by identifying recurring customer concerns and needs.

Job Description:

• Answer all incoming calls, emails and chats promptly and professionally, addressing inquiries and resolving issues in a timely manner with 70% first-call resolutions and within decided call resolution times.
• Handle customer complaints and concerns with empathy, patience and professionalism, striving to resolve issues efficiently and to the customer's satisfaction, achieving customer feedback of 80% or above.
• Systematically understand and clearly document technical issues and assist customers with product-related challenges, escalating complex cases to senior team members when needed, keeping customers properly informed.
• Accurately document all customer interactions, including concerns, resolutions and feedback.
• Stay informed about product updates, attend all related training programs, and provide accurate and helpful information to customers.
• Act as a point of contact for all customer issues and assign priority as per the decided SOPs.
• Ensure that escalated cases are handled efficiently, following up as needed to ensure customer satisfaction.
• Identify opportunities to improve existing processes and procedures to enhance overall efficiency and customer experience.
• Engage with customers to proactively identify their needs and offer solutions that drive satisfaction while also addressing repeated issues and flows that are confusing for customers.
• Continuously improve personal skills and knowledge by participating in training programs.

Education and Experience:

• Bachelor's degree (minimum requirement). BBA/BBIT, BCom (H), BSc/BS (H), BCom/BA.
• 1.5+ Years of relevant experience (Call Centre Experience will be preferred)

Job Info:

• Company: People Perfect
• Position: Customer Care Specialist
• Work Location: Lahore
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Care Specialist at the office Lahore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.