Credit Card Chargeback Specialist at Devsinc

Job Description:

Latest job information from Devsinc for the position of Credit Card Chargeback Specialist. If the Credit Card Chargeback Specialist vacancy in Pakistan matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Devsinc for the position of Credit Card Chargeback Specialist below matches your qualifications.

Credit Card Chargeback Specialist at Devsinc is seeking an experienced Credit Card Chargeback Specialist with a deep understanding of the credit card networks dispute process and terminology. The ideal candidate will have 5-10 years of experience working for an issuing bank and a strong background in handling chargebacks within the hotel industry is highly desirable.

Key Responsibilities

• Manage and optimize the end-to-end credit card chargeback lifecycle based on card network rules and regulations
• Lead, train, and oversee a dedicated credit card chargeback exception handling service operations team to ensure efficient and accurate resolution of disputes
• Train and refine our proprietary credit card chargeback automation platform to improve efficiency and accuracy
• Handle all relevant customer interactions professionally, ensuring clear communication and resolution
• Stay continuously updated on credit card network terms, dispute processes, and emerging requirements
• Collaborate with cross-functional teams to drive solution enhancements focused on maximizing automation, including leveraging AI tools to improve dispute win ratios
• Advise hotel partners on best practices and proactive measures to deter chargebacks and reduce revenue loss
• Analyze dispute cases and patterns to identify root causes and recommend process improvements

Requirements

• 5 to 10 years of direct experience working with issuing banks in credit card dispute/chargeback management
• Proven leadership experience with the ability to lead and train a service operations team focused on exception handling
• Deep knowledge of major payment network chargeback processes (Visa, Mastercard, Amex, Discover)
• Experience in chargebacks related to hotel or hospitality industry preferred
• Experience with payment processor platforms and other credit card chargeback management solutions is a big plus
• Strong analytical skills with the ability to assess data to drive decision-making
• Exceptional customer communication skills, capable of managing sensitive dispute interactions with professionalism
• Demonstrated ability to work with automation platforms and incorporate AI-driven tools or initiatives
• Proactive and consultative approach to advising clients and internal teams

Job Info:

• Company: Devsinc
• Position: Credit Card Chargeback Specialist
• Work Location: Pakistan
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Credit Card Chargeback Specialist at the office Pakistan above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.