Customer Service at Garena

Job Description:

Latest job information from Garena for the position of Customer Service. If the Customer Service vacancy in Karachi matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Garena for the position of Customer Service below matches your qualifications.

Overview

Join to apply for the

Customer Service

role at

Garena Responsibilities

Serve as the first point of contact to troubleshoot technical and other issues for our players in the Pakistan (PK) region Tend to gamers’ inquiries promptly and accurately using the ticketing system Investigate, troubleshoot, and resolve customer issues efficiently, following established workflows and policies Escalate complex or unresolved cases to the relevant departments or teams as needed Ensure timely follow-ups and provide status updates for pending cases Monitor, reply to, and escalate issues in Google Play Reviews Contribute feedback or suggestions to improve support processes and player experience Assist with game operations activities such as bug testing, issue verification, and reporting gameplay-related problems Job Requirements

Minimum 1 year of experience in handling customer support through email or ticketing systems is preferred Strong written communication skills with excellent grammar and clarity Familiarity with ticketing systems (e.g. Zendesk) and Google Workspace tools (Docs, Sheets, etc.) is an advantage Ability to follow workflows and adapt to new tools or processes quickly Comfortable working independently and as part of a team Proficiency in Urdu language is a plus Seniority level

Entry level Employment type

Full-time Job function

Other Industries

Entertainment Providers

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Job Info:

• Company: Garena
• Position: Customer Service
• Work Location: Karachi
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service at the office Karachi above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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