Customer Service Officer at Esire

Position	Customer Service Officer
Posted	2025 October 06
Expired	2025 November 05
Company	Esire
Location	Karāchi \| PK
Job Type	Full Time

Job Description:

Latest Job Information from Company Esire as position Customer Service Officer. If Job Vacancy Customer Service Officer in Karāchi matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Esire as the position Customer Service Officer below matches your qualifications.

Job Summary: We are looking for a Customer Service Officer with good communication skills and a great work ethic to join our team.Key Responsibilities:

Handle chats for assigned domains, while maintaining the target of given AHT (Average Handling time).
Review chatbot-handled chats for incorrect or insufficient responses, and create tickets for follow-up.
Manage customer inquiries received via email with professionalism and a prompt response time.
Address and resolve customer concerns regarding products and services.
Handle dispute resolution, including payment issues and negative feedback through email responses.
Maintain a positive brand image by delivering clear, courteous, and solution-oriented email interactions.
Conduct daily audits of assigned tasks to ensure accuracy and process compliance.
Stay updated on company policies and products to provide accurate information.
Manage all assigned tasks, ensuring workflow efficiency and timely email resolution.
Coordinate with internal teams to escalate and resolve complex email inquiries efficiently.

Experience:

Minimum 1 year of experience

Skills Required:

Should have good communication & English writing skills.

Job Info:

Company: Esire
Position: Customer Service Officer
Work Location: Karāchi
Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Officer at the office Karāchi above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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