Customer Service Officer at Esire Inc

Job Description:

Latest job information from Esire Inc for the position of Customer Service Officer. If the Customer Service Officer vacancy in Karachi matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Esire Inc for the position of Customer Service Officer below matches your qualifications.

Job Summary: We are looking for a Customer Service Officer with good communication skills and a great work ethic to join our team.

Key Responsibilities:

• Handle chats for assigned domains, while maintaining the target of given AHT (Average Handling time).
• Review chatbot-handled chats for incorrect or insufficient responses, and create tickets for follow-up.
• Manage customer inquiries received via email with professionalism and a prompt response time.
• Address and resolve customer concerns regarding products and services.
• Handle dispute resolution, including payment issues and negative feedback through email responses.
• Maintain a positive brand image by delivering clear, courteous, and solution-oriented email interactions.
• Conduct daily audits of assigned tasks to ensure accuracy and process compliance.
• Stay updated on company policies and products to provide accurate information.
• Manage all assigned tasks, ensuring workflow efficiency and timely email resolution.
• Coordinate with internal teams to escalate and resolve complex email inquiries efficiently.

Experience:

• Minimum 1 year of experience

Skills Required:

• Should have good communication & English writing skills.

Job Type: Full-time

Work Location: In person

Job Info:

• Company: Esire Inc
• Position: Customer Service Officer
• Work Location: Karachi
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Officer at the office Karachi above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.