Customer Service Executive at HRSI

Job Description:

Latest job information from HRSI for the position of Customer Service Executive. If the Customer Service Executive vacancy in Karachi matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at HRSI for the position of Customer Service Executive below matches your qualifications.

COMPANY OVERVIEW:

Our client, a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI), seeks to appoint an experienced professional for the following role:

Job Role

As a Customer Service Executive, you will support customers across voice, chat, and email channelsresolving queries, processing service requests, and ensuring a smooth experience with companys wallet and card products.

Key Responsibilities

• Respond to customer inquiries across voice and digital channels, following SBP and company guidelines
• Log and resolve service requests and complaints; escalate complex issues as needed
• Meet performance targets for response time, resolution, and customer satisfaction
• Report suspicious activity or unusual transactions to the team lead
• Ensure accurate, consistent information is shared in both Urdu and English
• Adhere to assigned shifts, scripts, and operational procedures
• Maintain a customer-first mindset and contribute to team performance

Education

• Minimum 16 years of education, preferably Master's from a renowned HEC recognized university or institution/equivalent foreign degree holder institution, preferably in Business Administration, Marketing, or a related field.

Experience

• Minimum 3-4 years of professional experience, preferably in customer service or call centre operations (inbound/outbound) with at least 1-2 years of related functional experience in a similar role at an equivalent position or in one level below position
• Prior experience in digital financial services, banking, or fintech support roles is a plus

Requirements

• Strong communication and complaint-handling skills in Urdu and English
• Ability to follow scripts and SOPs while delivering empathetic, accurate responses
• Familiarity with digital financial products and EMI services is preferred
• Goal-oriented, reliable, and comfortable working in shift-based environments

Age

• The candidate should preferably be not more than 33 years of age as of last date of submission of application.

If you have the required experience and educational qualification to take up the challenging role, you are requested to apply by November 1, 2025 at http://jobs.hrs-int.com/

Only shortlisted candidates will be contacted.

www.hrs-int.com

Job Info:

• Company: HRSI
• Position: Customer Service Executive
• Work Location: Karachi
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Executive at the office Karachi above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.