Senior Manager Payments & Integration Services (Mashreq Digital Bank Pakistan) at Mashreq

Job Purpose

Responsible for managing the critical applications of the bank payments processing platform. Works effectively with the business stakeholders, internal teams and vendor in ensuring the product road map and the payment platforms and process improvements. Ensure payments products delivery and support strategy are aligned with the management objectives and goals. Ensures strategic vendor partnership and aligning products / industry road maps of the Payment platforms with business strategy.

Responsible for guiding and mentoring the team locally and ensuring high quality of delivery and cross functional expertise with the team

Key result Areas

• Manage a diversified team of professionals locally and vendor resources who are responsible for the Payment applications support & project deliveries
• Provide expertise and recommendations in the assessment of initiatives to support and enhance systems
• Perform appropriate level of stakeholder management across business, technology and clients
• Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level
• Leading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit & architecture guidelines
• Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives
• Works with business representative, stakeholder to ensure alignment of delivery with the business demand
• Interact with the team of professionals who are responsible for payment applications (FCY and LCY) support and delivery.
• Assist the project delivery team during project deliveries as required
• Converge the requirements from regulators and effectively conclude on business requirement
• Collaborate closely with Product Owners and team members to identify and socialize product and delivery
• Support and influence delivery operations within Payments platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures.
• Effectively communicate and showcase the purpose and value of solutions being delivered
• Provides strong analytical and problem-solving skills
• Demonstrates effective techno-managerial skills, and Proven oratory and written skills

Knowledge, Skills and Experience

• Ability to communicate clearly with business users and other teams
• Hands on expertise in payments domain
• In depth knowledge on banking business and payment processes
• Good verbal and written communication
• Good analytical / communication skills