Sr. Customer Service Officer at AVERY DENNISON CORPORATION

Job Description:

Latest job information from AVERY DENNISON CORPORATION for the position of Sr. Customer Service Officer. If the Sr. Customer Service Officer vacancy in Karachi matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at AVERY DENNISON CORPORATION for the position of Sr. Customer Service Officer below matches your qualifications.

About Your Role

To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. Your Responsibilities

To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services. To timely respond to customer enquiries and requests via all modes of communication. To handle customer complaints according to the Company procedures and service standard. To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information. To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.). To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing. To check the customer order information. To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner. To Coordinate with GPD for the new item setup. To Coordinate with finance for new customer account setup along with form and necessary documents. To check the data and release in the system as per customer order forms. To coordinate with the customers in case of data issues like non availability or incorrect. To send the layouts to the customers for approval and inform the Order Management Team for processing after approval. To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement. To share the daily dispatch details with the customers. To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis). Assist supervisor to investigate the root cause of CCR (Customer Complaint Record) and work out corrective action. Ensure to follow the SOPs and Business Rules related to the Customer Services Department. Qualifications

Bachelor’s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry Active Listening and Communication skills Empathy and Patience Responsiveness Emotional Intelligence Integrity Analytical skills Grip on Google tools Decision Making skills Time Management Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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Job Info:

• Company: AVERY DENNISON CORPORATION
• Position: Sr. Customer Service Officer
• Work Location: Karachi
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Sr. Customer Service Officer at the office Karachi above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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