Arabic Speaking Customer Services Officer

Job Description: Arabic Speaking Customer Services Officer

Position Title: Customer Services OfficerDepartment: Customer ServicesLocation: KotLakhpat LahoreReports To: Customer Services Manager

Role Summary:

The Arabic Speaking Customer Services Officer is responsible for delivering excellent customer support to Arabic-speaking clients. This includes addressing inquiries, resolving issues, and maintaining a high standard of customer satisfaction. The role requires fluency in Arabic and English, effective communication skills, and a customer-focused approach.

Key Responsibilities:

• Customer Interaction:
• Handle customer inquiries through phone, email, chat, or in-person.
• Provide clear and accurate information about products, services, and company policies.
• Issue Resolution:
• Address and resolve customer complaints promptly.
• Coordinate with internal departments to ensure timely problem resolution.
• Customer Records Management:
• Maintain accurate and up-to-date customer records in the CRM system.
• Document all interactions and resolutions for future reference.
• Service Improvement:
• Collect and report customer feedback to improve products and services.
• Identify trends in customer issues and suggest process improvements.
• Cross-Functional Collaboration:
• Work closely with the sales, operations, and technical teams to enhance the customer experience.
• Assist in translating customer requirements into actionable tasks for other departments.
• Cultural Sensitivity:
• Provide culturally appropriate support for Arabic-speaking customers.
• Ensure all interactions align with cultural norms and sensitivities.

Experience:

• Minimum 2-3 years of experience in customer service or a related role.
• Prior experience supporting Arabic-speaking clients is preferred.

Skills:

• Fluency in Arabic and English (verbal and written).
• Strong problem-solving and multitasking skills.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.

Other Requirements:

• Cultural awareness of Arabic-speaking regions.

Key Competencies:

• Customer-centric mindset.
• Attention to detail.
• Team collaboration.
• Patience and empathy.

Employment Type: Full-timeCompensation: Competitive salary with benefits (details to be discussed during the interview).

Job Types: Full-time, Fresher

Pay: Rs35,000.00 - Rs55,000.00 per month

Language:

• Arabic (Required)

Work Location: In person

Information :

• Company : Sybrid Lahore
• Position : Arabic Speaking Customer Services Officer
• Location : Lahore
• Country : PK