Business Analyst

About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSIs recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! The Division: Harris CareTracker Software as a Service (SaaS) platform enables Harris to continue its expansion into the US healthcare information technology ("HCIT") market. CareTracker is a provider of practice management solutions for physician practices in the United States. Position Overview: We are seeking a highly motivated and detail-oriented Business Analyst (BA) to join our product team. As a BA, you will play a crucial role in the development and enhancement of our Electronic Health Record (EHR) & Practice Management software solutions. You will work closely with cross-functional teams, including product management, engineering, and clinical stakeholders, to gather, analyze, and document business requirements. Your efforts will directly contribute to building innovative features and improving user experiences in the healthcare technology space. Key Responsibilities:

• Collaborate with product owners, developers, clinical users, and other stakeholders to gather and define business requirements for new features, enhancements, and integrations related to the EHR & Practice Management software.
• Document and prioritize business requirements, user stories, and use cases.
• Perform gap analysis between current and desired state, identifying areas for improvement or new functionality.
• Serve as a liaison between business stakeholders (such as healthcare providers, administrators, and users) and the technical team, ensuring clear communication and alignment on requirements.
• Keep abreast of industry trends to ensure the product remains aligned with industry standards.
• Track and report on project progress, providing regular updates to stakeholders and assisting in the resolution of any issues or roadblocks.
• Participate in product roadmap planning and strategy discussions, offering input based on user feedback and market analysis.

Requirements: Education & Experience:

• 2+ years of experience as a Business Analyst in the US healthcare/EHR software industry.
• Knowledge of Electronic Health Record (EHR) & Practice Management systems, clinical workflows, and industry standards.
• Experience in gathering and documenting business requirements and creating user stories.
• Familiarity with Agile/Scrum methodologies and project management tools (e.g., Jira, Confluence).
• Exposure to product lifecycle management and working within cross-functional teams.

Skills & Competencies:

• Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms for business stakeholders.
• Strong analytical and problem-solving skills, with the ability to work independently and collaboratively.
• Attention to detail and an ability to maintain accuracy while managing multiple tasks and priorities.
• Knowledge of healthcare industry trends and emerging technologies in EHR & Practice Management solutions.

Preferred Qualifications:

• Experience with EHR & Practice Management software platforms.
• Certification in Business Analysis (e.g., CBAP, CCBA) or Agile methodologies (e.g., Certified Scrum Product Owner).
• Familiarity with healthcare data standards such as HL7, CDA, and FHIR.

Work Environment:

• Ability to work in a collaborative, fast-paced environment with changing priorities.
• Ability to work 8 AM - 4:30 PM EST time

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage - Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. Were committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, weve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Information :

• Company : Contour Software
• Position : Business Analyst
• Location : Lahore
• Country : PK