Customer Care Representative

About the Role:A customer-focused and service-driven organization is seeking a Customer Care Representative to join their team. This role involves handling customer queries, resolving complaints, and ensuring a positive customer experience across all touchpoints.

Key Responsibilities:

• Respond to customer inquiries, concerns, and complaints professionally and promptly.
• Collaborate with internal departments to ensure quick and effective issue resolution.
• Promote services by providing accurate and relevant information to current and potential customers.
• Offer in-person support and ensure customer satisfaction throughout the interaction.
• Build strong relationships with customers through empathy and solution-oriented service.
• Escalate unresolved or complex issues to senior team members as needed.
• Maintain records of customer interactions, feedback, and resolutions.

Candidate Requirements:

• Qualification: Bachelors Degree (any discipline)
• Experience: Previous customer service experience is preferred
• Skills:
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution ability
• Friendly, empathetic, and professional demeanor
• Ability to manage tasks in a fast-paced environment
• Proficiency in Microsoft Office and customer service tools

Job Type: Full-time

Pay: Rs50,000.00 per month

Work Location: In person

Information :

• Company : TheHassol
• Position : Customer Care Representative
• Location : Lahore Gpo
• Country : PK