Customer Service Specialist

Overview: Pulse Point Connect is seeking a dedicated and professional Call Center Specialist to join our team. The ideal candidate will be responsible for answering incoming calls, addressing customer queries, providing accurate information, and resolving issues in a timely and effective manner. The Call Center Specialist will contribute to maintaining high service standards and ensuring customer satisfaction.

Key Responsibilities:

• Answer inbound calls from customers in a courteous and professional manner.
• Respond to customer inquiries, concerns, and complaints effectively.
• Provide accurate information about products, services, and company policies.
• Assist customers in troubleshooting issues and offer solutions when applicable.
• Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
• Escalate complex issues to appropriate departments or supervisors as necessary.
• Achieve personal and team goals related to customer satisfaction, call handling time, and service levels.
• Follow up with customers as needed to ensure their issues are resolved.
• Continuously improve product knowledge and customer service skills.
• Adhere to all company policies and procedures.

Skills and Qualifications:

• High school diploma or equivalent (Associates or Bachelors degree preferred).
• Previous experience in a call center or customer service role is a plus.
• Excellent verbal communication skills with a professional phone demeanor.
• Strong problem-solving skills and ability to think on your feet.
• Ability to handle stressful situations while maintaining a calm and positive attitude.
• Proficient in using call center software and CRM tools.
• Strong multitasking skills and attention to detail.
• Ability to work effectively both independently and as part of a team.

Additional Requirements:

• Availability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong commitment to providing high-quality customer service and enhancing the customer experience.

Why Pulse Point Connect?

• Competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• Positive, supportive team environment.
• Opportunity to grow within the company and advance your career.

Contact: 0317 8496759 WhatsApp your resume.

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

• Can you join us Immediately

Information :

• Company : Pulsepoint Connect
• Position : Customer Service Specialist
• Location : Karachi
• Country : PK