Customer Services Representative Entry Level (Female)
Atmos (PVT.) Ltd |
Lahore |
PK
Position:As a Customer Service Representative, you will be the first point of contact for our customers, providing support and assistance with their inquiries, orders, and concerns. You will play a crucial role in maintaining positive customer relationships and promoting brand loyalty. This position requires strong communication skills, problem-solving abilities, and a customer-centric mindset.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Assist customers with product information, order processing, and issue resolution.
- Handle customer complaints with empathy and strive for swift resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless customer experiences.
- Identify opportunities for process improvement and contribute to team initiatives.
- Uphold company policies and procedures while delivering exceptional service.
Qualifications:
- School diploma or equivalent; college degree preferred.
- Previous customer service experience in a similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in computer systems and familiarity with CRM software.
- Positive attitude and willingness to learn and grow.
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
- Ramadan Gifts: Special gifts provided to employees during Ramadan.
- Eid Bonuses: Additional bonuses on Eid celebrations.
- Birthday Celebrations: Celebrate employee birthdays with cakes .
- Free Tea: Complimentary tea twice a day.
- Annual Leave: Generous paid time off for personal or vacation needs.
- Professional Development: Opportunities for training and career growth.
Location: Gulberg, Lahore
Salary: 25K to 27K
Job Type: Full-time
Pay: Rs25,000.00 - Rs27,000.00 per month
Information :
- Company : Atmos (PVT.) Ltd
- Position : Customer Services Representative Entry Level (Female)
- Location : Lahore
- Country : PK
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Post Date : 2025-04-11 | Expired Date : 2025-05-11