Customer Support Executive (with Basic Knowledge of US Taxation Laws)

We are seeking a highly motivated and customer-focused Customer Support Executive with a basic understanding of US Taxation Laws to join our team. The ideal candidate will possess excellent communication skills, problem solving abilities, and a passion for assisting customers with tax related inquiries. This role involves handling customer concerns, providing accurate information, and ensuring a seamless support experience.

Key Responsibilities:

• Provide prompt, professional, and courteous customer support via phone, email, and chat.
• Assist customers with general queries related to US tax laws, deductions, filings, and compliance.
• Guide customers on basic tax-related processes and documentation.
• Escalate complex tax-related issues to the relevant department when necessary.
• Maintain detailed records of customer interactions and transactions.
• Stay updated on basic US tax regulations to provide accurate support.
• Collaborate with internal teams to resolve customer issues efficiently.
• Ensure high customer satisfaction through timely and effective solutions.

Required Skills & Qualifications:

• Excellent verbal and written communication skills (English fluency is a must).
• Basic knowledge of US taxation laws, tax filing processes, and compliance requirements.
• Prior experience in customer support, call centers, or tax related roles is a plus.
• Strong problem solving skills and ability to handle customer complaints professionally.
• Proficiency in using CRM software, helpdesk tools, and Microsoft Office.
• Ability to multitask and work in a fast-paced environment.
• High attention to detail and organizational skills.

Why Join Us?

• Opportunity to grow
• Competitive salary and benefits.
• Friendly and supportive work environment.
• Continuous learning and development opportunities.

If you have a passion for customer service and a foundational understanding of US tax laws, wed love to hear from you!

Job Type: Full-time

Pay: Rs80,000.00 - Rs120,000.00 per month

Application Question(s):

• Do you have basic knowledge of US Taxation Laws ?

Work Location: In person

Information :

• Company : Solarelience
• Position : Customer Support Executive (with Basic Knowledge of US Taxation Laws)
• Location : Lahore
• Country : PK