Desktop Support Technician

VCONN (Pvt) Ltd is a managed IT Solution / Design / Services consultancy firm selectively serving businesses to help enhance their IT experience with secure and scalable IT architecture, automated systems, and efficient workflow. Our services include web registration and hosting, Database Management, IT support, Application Hosting, Cloud Computing and Subject Matter Expert (SMEs) to customers across multiple industries.

Ø Roles & Responsibilities:

Ø Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software complying with given standards and guidelines.

Ø Participate in varied computer platforms in multi-layered client-server environments.

Ø Practice systems asset management, including maintenance of Desktop component inventory and related documentation and technical specifications information.

Ø Train and guide staff hardware and software usage.

Ø Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.

Ø Update and maintain computer inventory and surplus equipment.

Ø Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems, and other computing equipment.

Ø Ensure desktop computers interconnect seamlessly with diverse systems.

Ø Maintain passwords, data integrity, and file system security for the computing environment.

Ø Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Ø Recommend and implement upgrades on systems to ensure longevity.

Ø Assess functional needs to determine system purchase specifications.

Ø Identify and repair hardware and network connectivity issues.

Ø Establish VPN access for all remote users.

Ø Assist in technical upgrading and maintaining of entire desktop systems.

Ø Support in testing and deployment of new applications and systems.

Ø Support and Maintain external clients desktop issues

Ø Any miscellaneous work assigns by head of infrastructure Services.

Minimum Job Requirement.

Ø Associates degree in a computer-centered discipline.

Ø Pertinent Bachelors degree is strongly preferred.

Ø Experience as a Desktop Support Technician or equivalent.

Ø Capabilities needed to deliver in-person and remote IT aid.

Ø Fantastic installation, diagnostic, upgrade, and restoration abilities.

Ø Excellent vertical and lateral thinking.

Ø Superb time management skills.

Ø Clear written and verbal communication.

Ø Forbearing, flexible, and supportive.

Job Type: Full-time

Work Location: In person

Information :

• Company : HR Consultant
• Position : Desktop Support Technician
• Location : Karachi Clifton
• Country : PK