Ecommcerce expert and Manager Customer support

We are looking for a highly skilled eCommerce Expert with extensive experience in managing various eCommerce platforms, focusing on compliance and account health. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.

Responsibilities

eCommerce Platform Account Health Maintenance and Compliance:

• Develop and implement strategies to increase sales while ensuring adherence to platform-specific policies and regulations.
• Continuously monitor platform performance metrics and make necessary improvements.
• Coordinate with other departments to manage and control returns and refunds effectively.

Customer Support Management:

• Oversee and refine the customer support process, ensuring timely and effective resolution of customer inquiries and complaints.
• Implement best practices to maintain high levels of customer satisfaction and retention.
• Collaborate with the support team to address and resolve customer issues promptly.

Reporting and Analysis:

• Generate and analyze reports on sales, customer feedback, and platform performance.
• Provide data-driven insights and recommendations to inform business strategies.
• Track and report on key performance indicators (KPIs) to measure success.

Requirements

• Bachelors degree in Business Administration, Finance, Law, or a related field; Masters degree preferred.
• 5+ years of experience in compliance and customer support management.
• Proven experience in managing eCommerce platforms with a focus on compliance and account health.
• Strong background in customer support management with a commitment to delivering excellent service.
• Proficiency in generating and analyzing reports to guide business decisions.
• Solid understanding of appeals processes and VAT regulations.
• Excellent communication and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Fuel Allowance

• ️ GYM Passport (Panel Gyms Free of Cost)

• Maternity Leaves and many more

Information :

• Company : iGATE Technology
• Position : Ecommcerce expert and Manager Customer support
• Location : Islamabad
• Country : PK