Mid Tech Support Specialist

Department: Tech Support Specialist

Position: Mid level Tech Support Specialist.

Qualification: A level + BS Or MS in Computer Science / Telecommunication

Excellent written and verbal US English communication skills is a must.

Experience: 2 to 5 years of work experience ( working in a multinational or foreign company is preferred )

Timings: 5pm to 2am PST , onsite , full time job.

Salary: 180k - 220k + other benefits and allowances ( after 3 months of probations)

Location: Rawalpindi Islamabad, Bahria Town Phase 7.

Role Definition:

Key Responsibilities

• Troubleshooting and Problem Resolution:
• Diagnose and resolve technical issues related to hardware, software, and network equipment.
• Provide timely and accurate solutions to user inquiries and problems.
• Document troubleshooting steps and solutions for future reference.
• Hardware and Software Support:
• Install, configure, and maintain Server, Workstation, Hardware and software.
• Provide technical support for various applications, including operating systems, productivity tools, and specialized software.
• Assist with the setup and configuration of peripherals (e.g., printers, scanners).
• Network Support:
• Troubleshoot network connectivity issues, including Switch, Firewall, ISP equipment, VPN connections, and Wi-Fi devices.
• Assist with network configuration and maintenance tasks.
• User Training and Support:
• Provide technical training and support to end-users, ensuring they can effectively use technology.
• Create and maintain user documentation and guides.
• Help Desk Operations:
• Manage and respond to incoming support requests via phone, email, and ticketing systems.
• Prioritize and manage multiple support requests simultaneously.

Required Skills :

• Strong technical knowledge of hardware, software, and networking concepts.
• Proficiency in troubleshooting and problem-solving techniques.
• Excellent customer service skills, with the ability to communicate effectively with technical and non-technical users.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Experience with common operating systems (e.g., Windows Server, Windows 10 & 11, macOS,).
• Knowledge of network protocols and technologies (e.g., TCP/IP, DNS, DHCP).
• Experience with help desk ticketing systems and remote support tools.
• Certifications in IT support or related fields (e.g., CompTIA A+, Network+, Microsoft Certified Technician).

Additional Skills (Preferred)

• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledge of cloud computing platforms (e.g., Office 35, Azure, AWS, Google Cloud).
• Experience with scripting languages (e.g., PowerShell, Bash).
• Familiarity with cybersecurity best practices.

Job Type: Full-time

Pay: Rs180,000.00 - Rs220,000.00 per month

Information :

• Company : Obizworks-Offshore Business Consultants
• Position : Mid Tech Support Specialist
• Location : Islamabad
• Country : PK