Service User Progress Report Officer

Job Summary:

To work with management and be responsible for compliance and quality within the Operation Department. Responsible for compliance standards and risks associated with non-compliance. Ensure that management are kept up to date with any compliance issues or non-conformities and the implications of these on the department.

Basic Job Duties:

1. Overseeing the timely and effective end-to-end compliance and auditing of all Service User Progress reports (SUPR)

2. Ensuring that accurate records are maintained according to Standards to ensure efficiency in the business.

3. Implementing and enforcing quality management and improvement systems.

4. Ensuring daily audits for SUPRs and other Operational KPIs.

5. Maintaining effective and accurate control of Work Trackers and updated eOps.

6. Supporting the management team in achieving excellent CQC inspections.

7. Overseeing the processing of SUPRS.

8. Raising the MAL Actions for each manager.

9. Monthly Analysis of SUPRs and finding out the repeat Offenders.

10. Promoting a continual improvement culture at all times.

11. Keeping abreast and up to date with law, best practice and company policies and ensuring that this is effectively communicated to the management and staff teams.

In addition to specific responsibilities, the role will also be responsible for ensuring:

1. Full compliance with companys vision, values, policies and procedures

2. The maintenance of confidentiality of all information unless otherwise permitted by management

3. Compliance with legislation and GSCC Code of Conduct as reflected in company procedures

4. Undergo training and professional development as directed by the company

5. Work in a manner that promotes team work and a collegial environment

6. Active and positive promotion of the companys image and brand

7. Other duties that may be assigned by management

Previous experience

1 year experience in providing operation support

Good English communication skills

Education : BBA or Graduation

Shift Timings: 12:00 pm-09:00 pm (Mon-Fri)Job

Location: Gulberg III, LahoreJob Type: On-site

Job Types: Full-time, Contract

Pay: Rs50,000.00 - Rs60,000.00 per month

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person

Information :

• Company : Halo Informatics LTD
• Position : Service User Progress Report Officer
• Location : Lahore Gulberg Colony
• Country : PK