Dispute and Chargeback Specialist at HRSI

Job Description:

Latest job information from HRSI for the position of Dispute and Chargeback Specialist. If the Dispute and Chargeback Specialist vacancy in Karachi matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at HRSI for the position of Dispute and Chargeback Specialist below matches your qualifications.

COMPANY OVERVIEW:

Our client, a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI), seeks to appoint an experienced professional for the following role:

Job Role

As a dispute and chargeback Specialist, you must handle the complete process of payment disputes and chargebacks. This role involves investigating claims, collecting necessary evidence, liaising with banks and customers, and working to reduce the companys financial losses. Strong skills in analysis, organization, and communication are essential to thoroughly examine cases, meet deadlines, and comply with card network regulations.

Key Responsibilities

Manage Cases: Handle chargeback and dispute cases from start to finish until resolution

Investigate Claims: Review transaction records, customer interactions, shipping details, and service logs to assess the validity of disputes

Prepare Representments: Compile and submit detailed representment documents to acquiring banks and card networks such as Visa, and PayPak to contest unjustified claims and recover payments

Coordinate Communication: Act as the main point of contact between internal departments (Customer Service, Finance, Sales) and external parties (payment processors, banks, customers) regarding chargeback matters

Analyze Data: Monitor and evaluate chargeback patterns, reasons, and outcomes to identify root causes and suggest improvements to prevent future disputes

Ensure Compliance: Follow all applicable rules and guidelines set by card networks throughout the dispute process

Improve Processes: Develop and implement measures to lower the companys chargeback rate and financial risk

Education:

• Minimum 16 years of education in Accounting, Business Administration, Economics, or a related field is often preferred. Certifications or training related to payments, fraud prevention, or chargeback management will be considered an added advantage.

Experience:

• Minimum 3-4 years of professional experience, preferably in a fintech, or payment aggregator environment with at least 1-2 years of related functional experience in a similar role at an equivalent position. Familiarity with card network chargeback regulations and reason codes (e.g Visa, MasterCard, Pay Pak). Experience with CRM platforms like Salesforce, payment processing systems, and chargeback management tools. Prior involvement in analyzing chargeback trends, preparing representments, and reducing chargeback ratios.

Key Requirements

• Analytical Ability: Strong skill in examining complex information and constructing well-supported cases
• Attention to Detail: Careful and precise in preparing documentation and meeting strict deadlines
• Communication: Clear and effective in both written and spoken communication, including negotiation skills
• Time Management: Efficient at handling multiple cases simultaneously and prioritizing tasks to meet tight deadlines
• Problem-Solving: Creative and proactive in handling disputes and resolving difficult chargeback issues

Age

• The candidate should preferably be not more than 33 years of age as of last date of submission of application.

If you have the required experience and educational qualification to take up the challenging role, you are requested to apply by November 1, 2025 at http://jobs.hrs-int.com/

Only shortlisted candidates will be contacted.

www.hrs-int.com

Job Info:

• Company: HRSI
• Position: Dispute and Chargeback Specialist
• Work Location: Karachi
• Country: PK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Dispute and Chargeback Specialist at the office Karachi above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.