Assistant Manager Support

Location: Bahria Town Phase 7 (Preference for residents of Bahria, DHA, Askari 14, or nearby areas)

Company Description

Sequel Technologies, a software company providing healthcare IT and medical billing services to the US market.

Responsibilities

• Oversee the support team in handling US-based clients (billing companies, hospitals, clinics, doctors) through portals, calls, and emails.
• Ensure timely and effective resolution of client issues and enhancement requests.
• Maintain direct communication with US healthcare insurance companies (e.g., Medicare, Medicaid, BCBS) to align with current policies.
• Coordinate with internal teams (Development, QA, Database, Clinical, Billing, IT) to streamline issue resolution and service delivery.
• Monitor third-party vendors for compliance and service standards (EDI, prescriptions, labs, statements).
• Lead quality assurance initiatives across all support functions.
• Implement updates from CMS and other governing bodies into support operations and client communication.
• Provide performance reports and improvement plans for the support function.

Technical responsibilities

• Expertise in EPM & EHR software products and utilities.
• Proficient in internal and external communication protocols.
• Understanding of medical billing, EDI interchange, and reporting standards.
• Strong problem-solving and leadership skills.
• Fluency in English is a MUST.

Qualifications/Skills

• Bachelors degree from a reputable university
• Prior experience in a managerial or lead support role (preferably in healthcare IT)
• 3-5 years of experience (2 years in a managerial role)

Timings

• 5:00 PM - 2:00 AM (US Time-zone)

Benefits

• Healthcare
• Entertainment allowance
• Cellular allowance
• Provident fund

Job Type: Full-time

Application Question(s):

• Are you a resident of Bahria Town Phase 7/8, DHA 1, or Askari 14? If not, kindly state your area of residency

Education:

• Bachelors (Required)

Experience:

• Managerial: 2 years (Required)

Location:

• Rawalpindi (Required)

Work Location: In person

Information :

• Company : Sequel Technologies
• Position : Assistant Manager Support
• Location : Rawalpindi
• Country : PK