Call Center Supervisor

Job description

Job Description:We are hiring a Call Center Supervisor to lead and manage the Delivery Department of our Grocery Store. The ideal candidate must have prior call center experience and strong communication skills to ensure smooth operations and customer satisfaction.

Key Responsibilities:

  • Supervise the call center team handling grocery delivery orders
  • Monitor calls and ensure quality service
  • Handle customer complaints and resolve issues efficiently
  • Coordinate with the delivery team for timely dispatch
  • Maintain daily performance reports and call logs
  • Assist in improving service quality and workflow

Requirements:

  • Proven experience in a call center or customer service role
  • Strong communication and leadership skills
  • Proficiency in MS Office (Excel, Word)
  • Familiarity with social media and online platforms
  • Ability to manage a team under pressure

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person


Information :

  • Company : Tech Group
  • Position : Call Center Supervisor
  • Location : Lahore
  • Country : PK

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Post Date : 2025-05-09 | Expired Date : 2025-06-08