Customer Support Representative (British Accent)

Job Title:Customer Support Representative (British Accent)

Location:Faisal Town, Lahore

Job Type:Full-Time

Working Hours:1:00 PM - 10:00 PM (Monday to Saturday)

Job Description:

Media Quokka is seeking a confident and articulate Customer Support Representative with a fluent British accent to join our growing team in Lahore. This role is perfect for someone with 2 to 3 years of hands-on customer service experience, particularly in managing international clients. As the first point of contact, you will play a key role in delivering exceptional support via phone, email, and live chat.

Key Responsibilities:

• Respond to inbound and outbound customer inquiries with professionalism and empathy.
• Communicate fluently in English with a clear and natural British accent.
• Provide support across multiple channels: voice, email, and live chat.
• Accurately identify customer needs and deliver timely resolutions.
• Record all customer interactions in the CRM system and ensure appropriate follow-ups.
• Collaborate with internal departments to resolve complex customer issues efficiently.
• Maintain high levels of customer satisfaction by delivering consistent and personalized service.

Requirements:

• Minimum 2 to 3 years of customer support experience (preferably international campaigns)
• Excellent spoken English with a neutral or British accent (mandatory)
• Strong communication and interpersonal skills
• Ability to work independently and under pressure
• Familiarity with CRM tools and customer service software is a plus

What We Offer:

• Competitive salary package
• Professional working environment
• Opportunities for growth and training
• Performance-based incentives
• Convenient office location in Faisal Town, Lahore

Job Type: Full-time

Work Location: In person

Information :

• Company : Media Quokka
• Position : Customer Support Representative (British Accent)
• Location : Lahore Johar Town
• Country : PK