Customer Support Representative

Fission Tech | Karachi | PK

As a Customer Support Representative, you will play a pivotal role in ensuring our customers receive exceptional assistance and solutions for their inquiries and concerns. You will be the primary point of contact for customers, providing support.

Responsibilities:

  • Manage large amounts of phone calls
  • Should know how to take proper address from customer
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Respond to customer inquiries and resolve their issues via email, phone, chat & Social media handles
  • Assist customers with placing orders, tracking shipments, and processing returns.
  • Provide product information and recommendations to customers.
  • Collaborate with a courier company to ensure smooth delivery process.
  • Identify and escalate complex issues to senior representatives or supervisors.
  • Stay up to date with product knowledge and industry trends to provide excellent customer service.
  • Continuously improve customer service processes and procedures.

Requirements:

  • Proven experience in sales or customer service roles, preferably in a retail or e-commerce environment.
  • Strong communication skills and ability to build rapport with customers.
  • Excellent negotiation and persuasion skills to close sales and address customer concerns.
  • Ability to multitask and prioritize tasks in a fast-paced sales environment.
  • Familiarity with Excel, Google sheets.

Interested applicants are encouraged to apply at Career@fissiontech.co with the position mentioned in the subject.

Job Offerings:

  • Performance Bonus
  • Paid Leaves
  • Cordial & Learning Environment

Other Details:

  • Working Days: Monday - Friday
  • On-Site Timings: 10 AM to 7 PM
  • Location: Clifton Block 8, Karachi.

Job Type: Full-time

Pay: Rs37,000.00 - Rs40,000.00 per month

Work Location: In person


Information :

  • Company : Fission Tech
  • Position : Customer Support Representative
  • Location : Karachi
  • Country : PK
Next Process

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Post Date : 2025-03-13 | Expired Date : 2025-04-12

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