IT Support Specialist

Telelinkz Pvt. Ltd | Lahore Johar Town | PK

We are seeking a motivated IT Support Specialist responsible for providing technical assistance and support related to computer systems, hardware, and software. The specialist responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions in a timely manner.

Key Responsibilities:

  • Provide technical support for internal users via phone, email, or in person.
  • Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.
  • Install, configure, and maintain software applications and operating systems.
  • Set up new user accounts, profiles, and permissions across various systems.
  • Maintain and monitor IT systems including servers, networks, and security tools.
  • Document support issues and resolutions in ticketing systems.
  • Assist with IT asset inventory and hardware lifecycle management.
  • Participate in IT projects and initiatives including upgrades and migrations.
  • Escalate unresolved issues to higher-level IT staff or external vendors as needed.
  • Provide training and guidance to users on system functionality and best practices.

Education & Experience:

  • Associate or Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 1-3 years of experience in a technical support or help desk role preferred.

Technical Skills:

  • Proficient in Microsoft Windows and Office 365 environments.
  • Familiar with networking fundamentals (TCP/IP, DNS, DHCP).
  • Experience with ticketing systems (e.g., ServiceNow, Zendesk).
  • Basic knowledge of Active Directory, remote desktop tools, and antivirus/security software.

Soft Skills:

  • Strong problem-solving and analytical abilities.
  • Excellent communication and customer service skills.
  • Ability to manage multiple priorities and work under pressure.
  • Team player with a proactive and positive attitude.

Job Type: Full-time

Pay: Rs50,000.00 per month

Experience:

  • IT Support Specialist: 1 year (Required)

Work Location: In person


Information :

  • Company : Telelinkz Pvt. Ltd
  • Position : IT Support Specialist
  • Location : Lahore Johar Town
  • Country : PK
Next Process

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Post Date : 2025-05-09 | Expired Date : 2025-06-08

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